The Funniest Podcast About Social Media
That Helps You Grow Your Business

Merlin U Ward, author of You Get What You Give – Ep.25

We were happy to welcome Merlin U Ward, author of You Get What You Give!

MUW

We discussed the future regarding big data, the importance of connecting emotionally, and Twitter Nearby, and MUCH MORE!!!

Thanks Merlin 🙂

Merlin U Ward comes from an entrepreneurial background. After successfully launching his first business at eighteen he found his knack for business process and marketing. He adopted the philosophy “marketing is a part of everything,” where marketing is approached as part of every business process from product development to accounts receivable. It is from this philosophy and his years consulting businesses in Arizona, that Merlin fell in love with the diverse applications of social media as part of the marketing machine.

As social media evolved, Merlin continued to explore the new networks and tools that came along with the changing landscape. Merlin joined Renegade, an agile social media agency in New York City, in 2012. There as acting social media strategist, he applied and enhanced processes for implementing, tracking, and improving a companies’ social media presences.

In 2013, Merlin published his book, “You Get What You Give” on social media principles and strategies for companies and brands of all sizes. In it is the framework for a social media presence in the true spirit of “marketing is a part of everything.” It outlines internal policy, metrics, and five strategies to make a brand successful online.

In his free time Merlin brews his own craft beer and travels with his wife. He is a geek and always enjoys a good strategy board game. You’ll also find him in the mix wearing funky socks!

You Get What You Give

You Get What You Give

Marketers are quick to jump to the “what” and “where” of social media marketing, but they are often late on answering “why.” Why is social media a necessity to your marketing? Why should your consumers care that you are on social media? Why are you investing your budget and time? This book answers why. In the book, you will find the principles behind utilizing social media, the metrics framework needed to measure the success of your social media content, and practices for applying social media to meet your business goals — all in five distinct strategies to guide your social media presence. It is a straightforward, anecdotal book for community managers, social teams, agencies and their clients.

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SEO and Social Media, with Bill Treloar and Dino Dogan – Ep.12

How does social media affect your website’s search ranking? Well, our accomplished guests help make things clearer as they share some very effective methods and more – Thanks gentlemen!!

  • Bill Treloar – Owner and Principal SEO Consultant at Rank Magic, www.rankmagic.com
  • Dino Dogan – Founder of Triberr, www.triberr.com

 

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Customer Service via Social Media, with Peter Shankman – Ep.7

It’s been determined that good social media can’t make a bad company better, no matter how hard you try. Today your hosts Chris and David tap the enthusiasm and knowledge of the show’s special guest Peter Shankman to help make social media (especially in terms of customer service) more understandable, more useful, and more fun.

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Peter Shankman, founder of the PR, Social Media, and Marketing Strategy firm The Geek Factory, Inc. and writer behind the blog http://shankman.com/ is also a public speaker, entrepreneur, and author. He has written three books: Nice Companies Finish First, Customer Service, and Can We Do That?!  He is an international and national traveler with stories, experience, and tons of talent.

You’ve probably heard of Peter because of HARO – Help A Reporter Out – a database that allows reporters to find sources and experts to find reporters. He founded and ran the site until it was acquired by Vocus, Inc. In doing this, along with the rest of his acquired knowledge, he learned an important thing about business – it pays to be nice. He did some research and found that when you are even somewhat nice, it is shown that there are 40% product increases. Nice businesses makes loyal people.

This lead to his new book, published early 2013, Nice Companies Finish First: Why Cutthroat Management is Over and Collaboration Is In. The book explains that the “authoritarian cowboy CEO era is over,” or in other words, Machiavelli’s famous thought that it is better to be feared than loved, is just a little outdated.

The discussion of this knowledge on the show lead to David’s assertation that many business people are reportedly sociopaths, but after some analytical chatting with Peter in the self-professed ADHD-fest of an episode, any listener can tell that Peter really wants to help. In fact, since he sold HARO, he’s been consulting with the goal of proving how companies around the world are reinventing customer service.

consulting_top

Peter professes that although he loves social media, he believes that too many businesses are sacrificing customer service in order to use social media. “Social media doesn’t need its own special week, it needs a good swift kick in the ass;” he stated that nothing new can replace common sense or good quality service, and many businesses are now toying with social media based customer service instead of truly fixing problems.

(A fun fact to show that Peter practices what he preaches – see his Top 10 Tweet of 2011 about being met at the airport with a steak from his favorite restaurant, now that’s service!) http://www.cbsnews.com/8301-501465_162-20096527-501465.html

As the episode progressed, the hosts and Peter started to discuss new occurrences and issues in the social media world. Cars can allegedly tweet through your GPS to let people know where you are, and apparently is it now possible for a car to tweet to you that it needs an oil change or gas. As the new Graph Search (a more intensive search on past “likes,”) on Facebook comes about, we realize that any type of privacy died 30 years ago.

This creates a sense of catch 22; to use social media and lose your privacy, or to not use social media and not get ahead in business in this world. Additionally, technology makes us weaker and stronger at the same time – it does our work for us while we are still expected to do things ourselves. However, some lack of privacy is helpful, especially when it comes to revenue. A company that Peter has invested in is called Knod.es, which is up and coming in the fundraising world. The program looks at social media “likes” of the people one interacts with and registers any data they create in a way that will be helpful to an investor. It is using small data information in a smart, intelligent way.

Peter believes that the concepts of “like-ing, fan-ing, friend-ing” are going away. Instead, our relationships will be “seen” by our social media and make updates to our accounts based on the information it gathers about where we are, who we are interacting with, and what we are doing.

But, as David counters, what about narcissism? People will still be friending each other and liking what they choose for an aspect of control. This contributes to the blatant misuse of Facebook. However, due to the diagnosed FOMO, or Fear of Missing Out, everyone wants to be on Facebook, Twitter, Pinterest. Because of this, social media accounts are being used incorrectly, even if one has a good business.

However, we can probably all agree that in time, many of the negative “wrinkles” in social media will get ironed-out. And Peter Shankman definitely contributes to that positive evolution. Thanks Peter!

~ Naomi Barnett | July 9th, 2013

 

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Integrated Marketing Ideas with Joseph Ruiz – Ep.6

Like most settlers of new spaces, there is always more to learn, especially about how to use social media effectively in a business to drive costumer communication. Social media is ever expanding and growing, and as discussed in the news portion of the show, the wrong status update can get you in serious trouble. However, social media can also be an important aspect of business strategy – if you know how to use it. To showcase someone who does, our hosts called upon the expertise of Joseph Ruiz (@SMSJOE) from Strategic Marketing Solutions.

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Joseph Ruiz – Strategic Marketing Solutions

Strategic Marketing Solutions, started in 2001, is a service marketing and consulting firm. They “create and execute integrated marketing strategies to build brand-consumer relationships that are engaging, measurable and profitable.” This means that they take all of the mountains and deserts that their customers have and pave the roads to reach new heights.

Ruiz stressed that in order to have effective social media strategies, you must have proper data, timing, and most importantly, the right message. You must know your target audience and proposition, and of course, who you want to appear as. As Deutsch and Ruiz discussed, companies no longer get to control their brands – the people do. Those who are on top of the social media world are able to make and spread messages about companies. The best thing to do in a case like this? Find out what these people are saying and move with it. New sites such as Vizify, which makes a portrait of all of a user’s social media, can help with that.

Joe Ruiz mentioned two large companies that are using social media in different, but equally effective ways – Nike and Starbucks. Nike’s integrative marketing strategy is known as #makeitcount, which focuses on the consumer as the athlete instead of a professional. This makes the social media much more local and mobile, and the people are able to experience the product and spread it to each other in a way that a simple ad would not do.

Starbucks, too, uses social media to communicate with its customers, but in a different way. Starbucks uses email, texting, phone payment, and rewards as a way to spread data and relevant information to their customers. Additionally, Walmart has a mobile app that allows the shopper to access their shopping list and receive help finding their items in the store. (!) Verizon has a twitter based costumer service, as do many others. The big businesses have the right idea. Whichever way you use social media, to get people to speak and engage or to give them correct information, doing it effectively will help a business immensely.

So how do you use social media correctly? The first thing to do is to ask the right questions; the answers will not just appear. Start exploring. You have to understand the costumer, where they want to go, and what platforms they are already using. Make a map. Then you can go into what Joe is fluent in: Integrated marketing ideas, or “how to tie everything together.” Start moving. You can measure the effectiveness by collecting data in any way that works for you; there’s no perfect way. Reflect on how far you’ve traveled.

Anyone can discover use the new foundations of social media for their business, big or small. As long as you know what you’re looking for and what you want it to do, you can keep on exploring. …Bon Voyage!

~ Naomi Barnett | July 2nd, 2013

 

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Blog Amplification with Triberr.com founder Dino Dogan – Ep.4

[Special guest: Dino Dogan, founder of Triberr, triberr.com]

Without the listening community, Social Media Unscrambled, much like other social networking platforms, would be nothing. While it has been coined the “single best 30 minute chunk of time you can invest in your social media effectiveness,” without anyone to hear the catchy slogan, what point would there be? The motor behind all social media is the amount of eyes viewing it, as the effective social media user understands.

While hosts Chris and David have created something innovative with #smUnscrambled as a way for listeners to understand effective social media use, they still seek to expand their reach. They are looking towards developed entrepreneurs and advancers of the industry. The hosts were therefore proud to welcome Dino Dogan, whose site triberr.com is a recent yet massively influential development in the blogosphere.

DinoOne of Dino’s original blogs, diyblogger.net, (which is still going strong!) is a jewel of information on marketing, media and content. Dino got the idea for Triberr when he was trying to market his own blog. He had people who were helping him get his content out, and he was helping them, it was complicated and confusing – he decided there had to be a better way. But there wasn’t. So he made it.

But what exactly is Triberr? How can an average, everyday blogger use it to do what social media is supposed to do – to expand reach? The first thing to ask; are you a blogger or not?

If you’re not a blogger, Triberr is a site that allows you to read (and share) many blogs on similar topics of interest, all found conveniently grouped.

David, Naomi, Chris and Dino! .. Copyright AndoPhotography.com

David, Naomi, Chris and Dino! .. Copyright AndoPhotography.com

For bloggers, Triberr is a social network in itself; a way to interact and create traffic and attention to their posts. Triberr allows bloggers to form groups, called “tribes,” of blogs in the same genre. A tribal chief, who can be anyone using the site, can create a tribe based on a topic, and then allow users to join the tribe. The blogger can then interact with people who write and post similar content, and will expand their outreach and help keep eyes on their site. Triberr, in short, is blog amplification.

In Dino’s opinion, blogs started back with the stone ages, when people made cave paintings on the walls. It was a way for early humans to express themselves, and that desire has not ceased. Triberr simply makes it easier for a person’s form of expression to be reachable. Based on the type of tribe a person has joined and which posts they “approve,” triberr takes care of publishing the post to gain maximum reach.

TriberrIt is not only the number of readers that Triberr helps the blogger increase; it is the quality of the reader. Too many social media users focus on their number of followers, when they should be writing for a specific type of reader. Triberr allows a user to be published to people who truly care about what they’re reading – community members of the same type of thought.

And what is next for triberr.com? Soon it will allow companies to recruit bloggers and tribes into their marketing campaigns, which, for bloggers, is a far better way to monetize their blog content than traditional ads.

But most importantly, Triberr wants to help you and your thoughts to reach their maximum potential, starting with your community and expanding to the whole world.

Many thanks to Dino Dogan for coming by Fractal Recording and sharing so many pearls and nuggets!

Join us each Tuesday at 1:30PM EST for Social Media Unscrambled.

*AND HERE’S THE VIDEO HIGHLIGHTS FROM DINO’S APPEARANCE:
(9 minutes from the 37 minute full show)

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Google+ Tips and Chrome Extensions – Ep.1

And we’re back! With the beta test show under their belts, Chris Curran and David Deutsch return for the first official Social Media Unscrambled broadcast, once again broadcast live via The Fractal Stream internet radio station. With their friendly demeanor, the hosts invite listeners to once again comment on the platform and “heart” posts as they appear.

Social Media Unscrambled, a live audio show and podcast, is dedicated to the interpretation and usage of social media for business owners, entrepreneurs and other listeners. David Deutsch, the founder of Synergi Social, which helps companies use social media platforms, combines his knowledge with the radio expertise of Chris Curran of Fractal Recording. The show, which is a half hour long and airs at 1:30PM EST on Tuesdays, spotlights current events in social media, posts, bloggers, ideas, and tools.

Thanks to gawker.com, David found a story about the allegedly crack smoking mayor of Toronto, Canada. The story unfolded through a crowd-funding initiative to find the video of the alleged smoking. This lead to a conversation about whether crowd-funding is a source of social media, but after discussion, Chris and David decided it wasn’t, since David concluded that social media is a conversation, which crowd-funding is not a contributor to, although they are obviously intertwined.

After some chitchat about the “evils” of Google and the fact that YouTube is the second most used browsing platform (after Google), the hosts declare that they will set out to unscramble social media. They introduce the topic of the day, a blog post entitled 9 Social Media Tools to Make Your Life Easier by Kim Reynolds. In her post, she focused on Google+, and specifically about a host of Google Chrome browser extensions that come with it. These extensions can be used immensely in the social media, marketing, and networking world in order to share content, view content and users, and create groups.

The chrome extensions mentioned included CircleCount, which shows the user details about others following the same ideas, people, or groups and gives detailed information on them, and Circloscope, which analyzes and updates users and followers for maximum outreach. Another extension, Replies and More, allows the user to share content more easily, and DoShare, which is similar to HootSuite, schedules Google+ updates and posts so that users can be reached at the most influential times, even if the owner is unavailable. Kim’s article continues about images on websites- feel free to read more. The hosts of the show read and paraphrased these tools, as well as explained to listeners the most optimal time, place, and network in which to use each tool.

David Deutsch then gave the SMU Tip of the Week about Google+ Hangouts. This platform allows for real time video chats with up to 9 people, surpassing Skype. It can also record these videos and allow the creator to post them to YouTube as well as their own website, a great way to promote a business or idea and help SEO rankings too. Google keeps their site very clean and easy to use, and as stated in the show; “the reason they’re dominating the world is because they keep things very simple.”

Chris and David, close to the end of their show, turned back to current events in the world of social media and technology, mentioning, throughout laughter, awe, and surprise, the idea of blimps with WiFi hovering over parts of Africa. This technological advance can lead to an empowerment of the people and businesses of the continent. Additionally, the connections it will provide for the citizens of African nations will help move the people forward and make great and lasting impacts on the world.

Social media takes users from all over the globe and creates one worldly family, allowing local identity to be enhanced, while also influencing with ideas and products from the other side of the globe. Chris and David comment that a duality with connecting throughout the world or maintaining a local identity can be established – all through the power of social media, in anyone’s hands.

Trivia fact of the week: The three most viewed YouTube videos of all time are “Gangnam Style” by Psy, “Baby” by Justin Beiber, and “On the Floor” by J-Lo ft. Pitbull 😉

Tune in next week at 1:30PM EST for the next Social Media Unscrambled and follow us on Facebook and Twitter!

—Post written by Naomi Barnett, May 28th 2013

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beta test show: Content Curation, Yahoo/Tumblr – Ep.0

There’s an easy way to stay in the know and up to date on the changing face of internet interactions. It is called Social Media Unscrambled (@smUnscrambled) – and unscramble is what it is setting out to do.

This talk show podcast, broadcast live on The Fractal Stream by Chris Curran and David Deutsch, will be a half-hour long, interactive show focusing on social media tips, top trends, big shots, and news. Chris Curran’s technological recording expertise from his studio, Fractal Recording, pairs with David Deutsch’s media-based background at Synergi Social, to which clients come if they are “terrified of Twitter, frightened of Facebook, or lost on LinkedIn.” The two complement each other as they chat and joke about the topics in a very “improv” style.

In the show’s test run on Tuesday, May 21, 2013, Chris and David covered a variety of topics, ranging from SEO (Search engine optimization), to Triberr, a site where bloggers can join “tribes” of writers who write about similar topics. They also covered news.me, which connects Facebook and Twitter accounts to allow the user to see what content their followers are sharing, and briefly discussed the importance of LinkedIn, the professional connection site, and Tumblr, a blog site, popular for teenagers, which has recently been purchased by Yahoo!

A goal of the show is to be implemented on other social media sties, especially Twitter, as listeners will be instructed to use #smUnscrambled as they listen and post ideas and questions. Special guests will be given an opportunity to share their knowledge and even promote their businesses, as Curran and Deutsch moderate and utilize their own skills.

Although the show was only a half hour beta test, it showed promise and initiative. In the half hour, the hosts ran out of time to talk about their planned topics, and therefore planned for the next show, giving the listeners something to come back for. As the show improves, it will also start to use the social media tips that it mentioned and the listeners commented on– perhaps leaving the listener with a question and an insight, and the motivation to come back for more.

—Post written by Naomi Barnett, May 21st, 2013

 

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