The Funniest Podcast About Social Media
That Helps You Grow Your Business

Social Customer Service Now Critical for Hotels – Ep.61

We proudly welcome DJ Vallauri – Founder & President of SocialVoices.com, Lodging Interactive and The Interactive Firm! …And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

DJ Vallauri - Founder and President of SocialVoices.com, Lodging Interactive and The Interactive Firm

DJ Vallauri – Founder and President of SocialVoices.com, Lodging Interactive and The Interactive Firm

Nowadays hotel guests expect customer service via social media pre and post stay, and a lack of engagement on the hotels part can damage their brand considerably. DJ explains…

But first – our news item: a judge declared that Yelp, a business rating website, can change its ratings based on whether businesses pay them money or not. This is especially frustrating because Yelp adds businesses to their site without the owner’s consent and you cannot take it down — unless you pay them. David said he uninstalled Yelp after hearing this because they are no longer a trustworthy source of objective information.

Then on to our guest: DJ from Social Voices. DJ’s company offers social customer service support to hotels with a fully-staffed, US-based company that monitors customers complaints in real-time, 24/7. This is remarkable by itself, but what really stands out is the return that hotels get who use his service.

DJ shared specific stories of how hotels have turned a social media complaint into something positive. The effect that these cases have on a hotels online ratings is enormous. [Listen to the episode to hear the stories]

First and foremost, people expect to be heard on social media, and if they are not they get frustrated and will oftentimes move to another service, quickly. Chirs asked David if he ever complained on Twitter about a company and David said yes, he complained about a conference hosted by Salesforce. They gave horrible service and David said he does not want to work with them because of that.

DJ says he uses Salesforce and other tools such as Radian6 (owned by Salesforce), HootSuite, SproutSocial and more to monitor hospitality complaints for clients such as Starwood Hotels, Hilton, Marriott and more.

Once a complaint comes in, they have an “escalation process” which allows for prompt replies from hotels to their guests. This process they have developed has helped hotels in many ways. As Chris pointed out, this means hotels do not have to hire full-time staff to monitor social accounts 24/7, saving them time and money.

The results for their clients are excellent: a happy guest will share their satisfaction across their social networks which increases brand loyalty. (Insert stats here.)

Finally our Tip of the Week: LinkedIn allows you to keep track of what everyone in your network is doing with the “Keep in Touch” feature, found under the “Connections” tab. Once you click on Keep in Touch, you can see what changes your entire network have made in terms of career changes, promotions, etc.

DJ Vallauri

DJ Vallauri - Lodging Interactive, The Interactive Firm, and SocialVoices.com

DJ Vallauri provides the overall company direction and continues to develop leading technology products and services for the hospitality industry. He has held sales, marketing and business development positions with companies such as Meridien Hotels, Reed Travel Group, American Airlines‘ – AMR Information Services, Cendant’s subsidiary WizCom International and Prime Hospitality Corp. In addition, he founded two e-commerce businesses, which he subsequently sold in early 1999. twitter.com/djvallauri

Thanks DJ!!!

*and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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A Social Network Anonymously Connecting Individuals Affected by Any Illness – Ep.59

Wonderful chat with Amy Ohm, Founder and CEO of Treatment Diaries! The social network she created is Social but PRIVATE, with complete privacy for those living with illness, newly diagnosed or caring for someone with a medical condition.  …And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Amy Ohm - Founder and CEO of Treatment Diaries

Amy Ohm – Founder and CEO of Treatment Diaries

Amy is a melanoma survivor and she felt a need to create something for those who are ill – a platform for people to speak anonymously (if they wish.) As David so eloquently put it, she took chicken poop and turned it into chicken salad.

But first we had our news item: nearly everyone knows about the ALS Ice Bucket Challenge. While it is no doubt a good thing that people are donating money for ALS research it turns out the A:S foundation spends nearly half of their annual revenue on staff salaries alone, and another $1 million on lobbying Washington, DC. And they support research on stem cells which people who are anti-abortion will not be pleased with.

Treatment Diaries

We went back to Amy who spoke in detail about some of the benefits of her site. One of the main benefits of Treatment Diaries is that once people who sign up and engage with other patients they learn from others. This leads to better behavior which then makes them feel better. The key with this tool is that you can be an anonymous user if you do not want to share your illness with the wider world. You can be public but you can also be private. This could allow people who otherwise would not seek help be more likely to do so. This may surprise you: Many individuals don’t feel comfortable sharing every single experience and symptom with their doctors but feel completely free to do so here.

She also said that humor plays a big role in the platform as well. Some users specifically focus on making other users laugh so that people can take their minds off their illness and so they have the illness but the illness does not have them.

After having this serious (and sometimes funny) discussion we decided to end the episode with our weekly news item: how to disconnect from someone on LinkedIn, if you so choose.

This was a very important episode and can be very useful; almost all of us know someone, or will know someone, who is sick. This tool can help them engage in the community, feel better and hopefully get better too.

Treatment Diaries

Amy Ohm

After surviving a cancer diagnosis of Melanoma, Amy uncovered an unmet need in the market to keep health experiences private while looking for ways to make is social through the anonymous connections with those navigating a similar experience. Amy was inspired to create Treatment Diaries – an online patient community built at the intersection of personal health, privacy, and social communication. Individual patients, caregivers and health advocates from around the world connect on Treatment Diaries to share their journey and bring personal insight to resources, treatment options and outcomes. The platform now serves as a way to bring personalized adherence, compliance and disease awareness materials to patients in a way that brings each individual closer to the center of their care. Treatment Diaries believes sharing health experiences can help lead to improved adherence and better health.
Amy is committed to the mission of making the Treatment Diaries experience lasting for those in need of support – where they can make authentic, quality, lifelong, and if they wish anonymous connections, and inspire others to live life to the fullest, no matter what their condition.

Amy currently resides in TX with her husband and teenage daughter and is a proud mother to a US Soldier. Amy has a background in software, marketing and is a graduate of California Polytechnic University, Pomona along with a passion for helping those in need of real information, from actual patients and caregivers at a difficult time.

Thanks again, Amy!

 *and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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We Hereby Dub Brian Crouch The GroupMaster – Ep.52

This week on Social Media Unscrambled we welcomed Brian Crouch, Director of Marketing for MediaPro! We would like to designate him ‘GroupMaster’ (specifically referring to LinkedIn Groups) following this episode. …And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Brian Crouch - Director of Marketing at MediaPro

Brian Crouch – Director of Marketing at MediaPro

As always we started with some lighthearted banter and launched into our Weekly News Item: the horrifying reality of a Kickstarter project where a guy asked for $10 for potato salad but ended up raising over $36,000. Frankly, this exasperated all three of us, as otherwise we find the crowdfunding site to be revolutionary for those looking to raise money for serious projects. We also wondered if this was a Jimmy Kimmel-esque prank on all of us.

We then began speaking with Brian at length about how to use social media effectively and, like all of our guests (and your hosts) he agreed that the right way to strive for social media success is not by self-promotion but instead by sincere helpfulness and relationship building. He spoke in-depth about the power and potential of LinkedIn Groups. He said these Groups can play an effective role for your business if you engage actively in them by answering other people’s questions, commenting and inviting relevant conversations there. After all, if you simply send your updates to all Groups simultaneously, you are just spraying and praying, not listening or engaging. So ultimately you should choose your groups (and your engagement with those groups) carefully.

One good tip Brian gave (among MANY!) was to check a group’s statistics before joining to see if it’s worth your time. Click the little i near the top right of the group page, then click ‘Group Statistics’ to be enlightened by comment-to-post ratios and other handy information.

Brian also spelled out an extensive detailed plan to get a TON of value from a group – step by step, including how to join a group, begin a strong relationship with the group administrator, gain trust of the members, contribute intelligently, PLUS a classy way to have your message shared around the group without you actually doing it yourself!

Also, many of the Live listeners were asking for us to list the books that Brian mentioned. Here they are:

Finally, we wrapped up with our tip of the week — which Chris reminded David was the same one from five episodes ago: If a stranger wants to connect with you on LinkedIn, before you blindly accept their request use the “Reply (don’t accept yet)” feature to ask them how/if you know each other and/or what you can do for them. Bad David, Bad!

Brian Crouch

Director of Marketing for MediaPro, the leading provider of eLearning solutions in data protection and compliance. He’s been in digital marketing since 2004, and was a founding board member of the Seattle Social Media Club. He lives in Bothell, a small town north of Seattle, with his wife and 2 adorable kids.

PS- here’s a “partial” (crazy!) list of companies that MediaPro has worked with over the past 20 years: http://MediaPro.com/portfolio

Thanks Brian!

 *and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Chattin’ about Vocus and Hootsuite with Kimberly Penney, Y’all – Ep.48

We welcome eCommerce, PR and Internet Marketing expert Kimberly Penney, Owner of Visage Inc.!

Kimberly Penney - Owner of Visage, Inc.

Kimberly Penney – Owner of Visage, Inc.

And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

As always we started the show with a news item – in fact, this week we had two news items to share. The first came from listener and previous guest Kathy Kelly who submitted this very interesting news item: A guy who stole a woman’s purse later added her as a friend on Facebook causing him to be caught. David suggested that you should never rob someone. But if you must, by all means, friend them on Facebook as soon as possible! The other news item came from a homophobic restaurant in Texas whose tactics backfired when people went online and announced that the restaurant (which does not accept gay customers) was in fact a very gay-friendly place, so far as calling it “Big Gay Al’s” (which is a reference to South Park).

Then we dove right into talking with our guest Kimberly Penney who (among many other services) manages various social media accounts for her clients. We were surprised to learn that most of her clients were actually remote and not local to Texas. She primarily uses two social media management tools: Vocus and Hootsuite. We discussed each platform, some of their capabilities and differences. Kimberly said you have to be careful using each because you really have to respect the culture of each platform as well as the social media sites they are posting to. Sometimes it’s important to share on the native site, especially when it comes to LinkedIn groups, which does not allow posting from either of these 3rd party tools.

Our tip of the week: What do you do when someone adds you on LinkedIn and you don’t know them? Well, our approach is to simply reach out to them and ask them who they are and how you can help them (before you accept their connection request!). David explained how to do this, and this actually generated a potential lead for David a couple of hours before this episode.

This was a content-rich episode with lots of conversation happening on Twitter real-time. Join us live next time so you can join in too! …with #unscrambled

Kimberly Penney

Kimberly Penney is the owner of Visage Inc. She is a Certified Software Project Manager and has 20 years of experience with eCommerce Development, Project Management, Public Relations Search Engine Optimization and Social Media Management. She currently commands a team of 20 developers and Social Media / SEO professionals. She also owns a bathroom remodeling company called SafeShowers.com and is an owner / investor in a Bertram, Texas winery and tasting room called PilotKnobVineyard.com.

In her spare time, she enjoys appearing on TMZ Live as a guest commentator, going to music festivals, wine tasting, cooking, and mocking her pets named Dangerpants, Bruiser and Bevo.

Thanks again, Kimberly!!!

*and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Disney Fan and Registered Nurse Talks Podcasting. No, Seriously – Ep.46

LIVE in-studio: Kathy Kelly – host of the Special Mouse Podcast!!!

Kathy Kelly, RN, and host of the Special Mouse Podcast

Kathy Kelly, RN, and host of the Special Mouse Podcast

And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Today was our (almost) one-year anniversary of broadcasting and podcasting our show Social Media Unscrambled! Oddly this was also the first pre-recorded episode we have done and the dynamic of not being live on the air definitely made this a different one.

We were joined by Kathy Kelly, RN, and founder of the Special Mouse Podcast this week. She opened up to us about various issues regarding special needs kids and their visits to Disney World, as well as a bit about her passion for Disney rides 😉

But first, we talked about the News Item(s) of the Day! The first one was the crazy video of the cat who attacked a dog who was attacking a boy. It is an incredible video and really should be seen to believed. Then we talked about the big change at LinkedIn: they bought the card scanning app Cardmunch, and then promptly shut it down in favor of using Evernote.

We then opened the show asking a deep question: is podcasting social media? David posited that podcasting is a social medium but that, in and of itself, it is not strictly speaking social media. Chris and Kathy went back and forth wondering how to classify podcasting, as valuable as it is. We left the issue open for further consideration.

Kathy then spoke at length about her passion for Disney and how her podcast helps all kinds of special needs children. She fell in love with Disney because of the incredible treatment her then young son (who is Autistic) received at their Disney trip. After attending BlogWorld (now known as New Media Expo) she then decided to create her own podcast right from her computer about all things related to Disney and special needs.

Later we played a game (of sorts) – called Remove, Rewind, or Refurb – to see if certain social media sites should refurbish, retire, rewind or regurgitate (or something like that.) We agreed that Twitter should refurbish, Facebook should rewind and refurbish, and Vine should retire/remove.

Finally our tip of the week came from Kathy about how helpful Dave Jackson is at The School of Podcasting if you want to learn more about podcasting. 

Although not being on Live made the dynamic a bit different, we all enjoyed Kathy’s presence and look forward to a repeat visit!

Thanks again, Kathy!!! …host of the Special Mouse Podcast

*and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Smartify Your Digital Marketing, with Carla Bourque – Ep.44

This week we welcomed Carla Bourque, CEO of Smartify! Carla was very professional and, of course, Chris and David were not, so we think we scared her off. (just kidding, kind of…)

And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Carla Bourque - CEO of Smartify

Carla Bourque – CEO of Smartify

First, the weekly news item: The New York Times listed social media platform usage by political beliefs. According to the data, we were surprised to learn that, except for Pinterest, nearly every popular social media platform is used by Democrats more frequently than Republicans. David thought Republicans were much more effective than Democrats on Twitter. Who knew?

Carla presented a lot of great content about using data to amplify your digital marketing reach. Her company, Smartify, is a technology that marketing agencies can use to help their brands engage in a, well, smarter way with their audience using a few key steps:

  • Defining Success
  • Creating and Launching
  • Motivating and Rewarding
  • Gaining Insight and Driving Action

Obviously this kind of technology will not be as effective if the client doesn’t know fully what they are trying to accomplish. And by the way, Carla also suggested that small businesses could use data more usefully than large brands.

Then we chatted with Carla about ‘Conversions.’ What does that word really mean? Because not all conversions are equal 😉 and quite often folks misuse this term. A must-know for businesses: What conversions matter most to you. Yes, that’s the beginning of any successful digital marketing effort.

We also talked about consumer behavior, too.

Our Tip of the Week was a few great ideas on how to optimize your LinkedIn profiles, including a professional profile picture, your tagline and creating a customized URL to your LinkedIn profile.

Carla Bourque

Carla Bourque brings 15 years of experience in sales, marketing, and business development for leading online marketing analytics and technology companies. Carla has held senior management roles directing revenue, operations, and partnerships for leading digital marketing companies including: Buddy Media (acquired by Salesforce), Say Media (formerly Six Apart), Nielsen Online, Catalina Marketing, and Jupiter Media Metrix. Prior to joining Smartify, Carla was the Senior Vice President at Echo, a leading real-time content platform, where she led Sales and Marketing, and directed key client relationships including ESPN, AMC, Scripps, Universal Music, WWE and Sony.

Carla is a thought-leader and frequent guest speaker on data and analytics, brand strategy, social media, and digital advertising with key industry organizations, including: eTail, Internet Advertising Bureau (IAB), Digital Hollywood, Inside Network, Digiday, and the Online Media and Marketing Association (OMMA). Her most recent speaking engagements included a 2014 panelist spot at eTail West (on the topic of mobile conversions), 2012 panelist spots at OMMA Global, All Facebook Conference, eTail West, and MediaPost and Digiday Brand Summit in 2011.

Carla earned a B.A. in English from the University of New Hampshire, with a concentration in Media and Communications.

Thanks again, Carla!!!

*and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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LinkedIn Tips and Facebook’s Tricks, with Neal Schaffer – Ep.42

This week we dove deep with Neal Schaffer from Maximize your Social. He is a global social media speaker and author of 3 books – Maximize Your Social, Maximizing LinkedIn for Sales and Social Media Marketing, and Windmill Networking: Maximizing LinkedIn.

And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Neal Schaffer - global social media speaker and author of Maximize Your Social

Neal Schaffer – global social media speaker and author of Maximize Your Social

The episode started with an in-depth discussion of Facebook’s newest rollout, Nearby Friends, which can alert you when your Facebook friends are nearby – physically. We all agreed that Facebook’s innovation is healthy and critical for their survival, but David thought they should do a better job of telling the public about big changes like these. Neal countered that they are innovating daily and it would be nearly impossible to tell us about everything they did. Some may perceive this feature as being a bit outside of their privacy boundaries; just because we post content on social that doesn’t mean we should know everything about users, including where they are physically this very moment. Nobody was bashing Facebook outright however, and we all thought that they are doing some very innovative stuff.

Then the conversation turned to LinkedIn. Neal shared with us that you can now tag profiles on LinkedIn to save them for later searches, which is very useful. And that you can integrate your Google account into your LinkedIn account so that your relevant calendar reminders now appear there too.

Neal also talked about LinkedIn Publishing which allows you to publish content on LinkedIn itself. While David would prefer to own the content he creates (because everything posted on social media becomes the property of that platform), Neal found it useful because you can reach thousands of people which you probably could not reach by publishing a regular blog post on your own website.

We wrapped up the talk with a tip of the week, which basically involved how to best use your leftover Easter candy. No, seriously. Kinda useless, but hey. The show ended with David and Neal speaking Mandarin to each other, leaving Chris, and our listeners to wonder what they were saying. Chris still doesn’t trust David and for good reason.

Neal Schaffer

A Forbes Top 50 Social Media Power Influencer two years in a row and creator of the leading social media for business blog Maximize Social Business, Neal is a global social media speaker who has spoken on three continents and also teaches as part of the Rutgers University Mini Social Media MBA Program. As an author, Neal is best known for his definitive book on social media strategy creation, implementation, and optimization – Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success (Wiley) and has also published two other award-winning and critically acclaimed social media books: Maximizing LinkedIn for Sales and Social Media Marketing and Windmill Networking: Maximizing LinkedIn.

As a leading social media speaker, Neal currently speaks on social media at dozens of corporate, professional association, and online events each year. In parallel, he continues to consult with, coach, and train clients on strategically leveraging social media for their business. Since launching his social media strategy consulting business in January, 2010, Neal has worked with dozens of companies, from small startups and solopreneurs to Fortune 500 enterprises and a Grammy Award-winning celebrity.

Thanks Neal!

 *and THANKS to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Stitcher: On-Demand Radio & Podcasts, with Co-Founder Noah Shanok – Ep.38

This week discussed many things, including the awesomest app, Stitcher! …And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

Noah Shanok, CEO & Co-Founder of Stitcher

Noah Shanok, CEO & Co-Founder of Stitcher

Our guest was fantastic: The Co-Founder of Stitcher, Noah Shanok! Chris met him at — wait for it! — New Media Expo in Las Vegas. Well they didn’t actually meet there; Chris attended Noah’s keynote session and later asked him to be on the show. For some unknown reason he said yes.

We began today’s show with a news item about how LinkedIn is canceling their company pages. As a consultant, David said he has always avoided training clients on LinkedIn Company pages because it was outside the scope of LinkedIn which is a professionals network, not a business network. Still, LinkedIn handled this quite poorly, removing people’s recommendations for the companies they like. Noah generally agreed with David but added that he has great sympathy for LinkedIn who, as a business, has to roll out new features, see how they go, and then pull them back if they don’t work as planned.

Then we got in-depth about Stitcher, how it came about and what it does. And how handy it is – the Stitcher app is available on all smartphones, tablets and computers for Free. It provided personalized, on-demand, and always-current audio content to listeners everywhere, including internet radio and podcasts. Seriously, install the app and have fun browsing and listening 🙂 

Noah said he conceived and gave birth to Stitcher because, after launching his own podcast, he realized there was no really easy or efficient way to share it with others – including his own mother. Thus Stitcher was created!

He also talked about integrating Stitcher into cars, which is already a reality – and it’s a game changer! Ever hear of Ford, GM, BMW, Mercedes, Mazda, or Volvo? Yeah. Awesome. Getting into cars was part of Stitcher’s plan from the beginning although it took longer than Noah originally thought it would. Being in the dashboards of cars has been the big edge for mainstream radio……until now 😉 Oh the times, they are a-changin’

We also learned he mentors at-risk youth in the San Francisco area. This has been very rewarding for Noah, helping people who need guidance in various areas of their lives. David (jokingly) offered to be one of his mentees – which was met with laughter. We interpreted that as “no.”

Additionally, Noah is an auto enthusiast and his car of choice would be a Shelby Cobra from around 1960, which apparently idles at a very loud level.

Later we got to the Tip of the Week: On Facebook, look in your messages tab and see the two inboxes: “Inbox” and “Other.” The Other one is not often used and you don’t even get notified if you get a message there. Noah wasn’t aware of his Other box, so he checked during the show at which point he realized people were indeed messaging him there! Check your Other box and see what messages you may have missed!

As a kind of bonus, Noah also shared some insights into what’s been key for his success so far: Assembling the right team of people. He also emphasized that hazing as a great way to hire people (joking), including creating a henna tattoo company logo on applicant’s foreheads rather than permanent ones. (joking, obviously…)

We then adjourned and agreed that this was an excellent, informative and fun episode. Thanks again Noah for joining us!!!

Noah Shanok

…is furthering the movement to bring personalized, on-demand, quality, and always-current audio content to listeners everywhere. He was the founding VP of Sales for StubHub, an online ticket marketplace that was sold to eBay in January 2007. Noah also worked as a consultant at the Boston Consulting Group and as a fixed-income trader at JP Morgan Chase & Co. He holds an MBA from the Wharton School at the University of Pennsylvania and a BS from Skidmore College. In his spare time, Noah enjoys youth mentoring, mountain biking, skiing, golf (even though he is terrible!) and things that go fast.

*Positive vibes to all our listeners for tweeting along LIVE with hashtag #unscrambled!

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Combining On-and-Offline Business Networking, with Dave Delaney – Ep.33

Great chat with Dave Delaney, Author of New Business Networking, www.daveadelaney.com. …And a quick Thank You to our sponsor, TribeBoost! A great way to grow your Twitter audience with relevant and quality people. Learn More Here, and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

davedelaney headshot

Dave is a recognized leader, author, consultant, and keynote speaker on digital marketing, social media strategy, and business networking. His book, New Business Networking, explores online and offline tools, tips and techniques to grow and nurture your professional network for your business and career.

We talked about building relationships, because that’s what business is all about, right? Dave spelled out many tips and strategies, which was only scratching the surface of what’s in his book, which we like a lot.

Dave also mentioned a bunch of tidbits along the way which you probably didn’t know. We covered local events, LinkedIn, your database, Google+, and Dave also mentioned two products that he’s loving: The “unCRM” called Nimble, and the Rapportive tool, which David Deutsch loves too 😉

Thanks Dave!!!

New Business Networking by Dave Delaney

And Thanks again to our sponsor, TribeBoost! (helping you grow your Twitter audience….and be sure to use Coupon Code “unscrambled” for 15% OFF the first month 😉

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Rick Calvert, CEO and Co-Founder of BlogWorld and New Media Expo – Ep.24

Enjoy this special peek into the New Media Expo provided by Rick Calvert! Rick co-founded BlogWorld and New Media Expo in 2007, and our host Chris Curran is looking forward to attending this year’s Expo in Las Vegas, NV on Jan. 4-6th 🙂

Rick Calvert

We discussed the extremely high caliber of attendees – actual influencers in the new media space. And Rick also detailed the 4 different “tracks” that make up New Media Expo:

  • Blogging
  • Podcasting
  • Web TV and Video
  • Social Media Business

Thanks Rick!!

See ya in Vegas 😉

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Quantity vs. Quality of Your Social Media Connections, Dino Dogan & John Susko – Ep.22

Crazy Awesome discussion with two phenomenal guests!

John SuskoDino

We discussed:

  • The quality of your Followers, Friends, Connections, etc.
  • The beauty of LinkedIn and Facebook groups
  • Tip of the Week: Don’t be Annoying!
  • Proper use of automation tools
  • New Media Expo

*Dino mentioned a BIG discount for the New Media Expo, which will be held in Las Vegas January 4-6, 2014. If you purchase tickets on Black Friday you’ll get 50% off plus another 20% if you use the code dino20.

 

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